Client Care Representative (Staff Assistant III)

Requisition ID: 2024-7869

of Openings: 1

Location: US-UT-Logan Category: Health and Medical Professions Position Type: Benefited Full-Time Job Classification: Non-Exempt College: E Eccles Jones Coll of Ed and Hum Svs Department: Sorenson Legacy Foundation Center Advertised Salary: $37,230

Overview The Sorenson Center for Clinical Excellence is seeking a client care representative (Staff Assistant III) who will primarily serve the Behavior Support Services and Clinical Rehabilitation Counseling service lines within the Behavioral Health Clinic. This individual will support licensed behavior analysts, mental health clinicians, and clinicians at various levels of training. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with interdisciplinary care and clinical triage to community resources, as appropriate.  The individual will provide some training on clinic procedures and operations to new clinicians. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager. Job offer is contingent upon the successful completion of a background check.

Responsibilities Client Care:

• Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and payments needed
• Function as liaison between providers and clients to quickly address client concerns
• Communicate with external medical facilities and providers
• Submit and process referrals and prior authorizations alongside the Sorenson Center billing team

• Screen clients for program eligibility and coordinate interdisciplinary care and referrals Clinical Operations:

• Schedule client visits and maintain providers schedules

• Provide training on clinic operations / procedures to new clinicians
• Collect payments and reconcile receipts daily
• Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
• Perform filing, scanning, and organization of clinic supplies and materials
• Compose various standard documents, correspondence, and reports
• Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
• Perform miscellaneous job-related duties as assigned

Qualifications Minimum Qualifications:

• Four years of relevant experience; or an associate degree/technical training plus two years of relevant experience or a bachelors degree is required Experience in a customer service setting Preferred Qualifications:

• Experience in customer relations in an outpatient medical setting

• Experience working in a setting with a focus on clients with challenging behaviors
• Experience with data collection programs (e.g., Qualtrics, REDCap)
• Experience with electronic medical records systems
• Experience training clinical staff in a facility which provided applied behavior analysis services

• Certification as a board-certified behavior analyst or registered behavior technician Knowledge, Skills, and Abilities:

• Ability to foster effective working relationships within a team environment

• Skilled with... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any oth er status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).