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City of Portland Police Desk Clerk - Open Continuous in Portland, Oregon

Police Desk Clerk - Open Continuous

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Police Desk Clerk - Open Continuous

Salary

$21.63 - $29.49 Hourly

Location

1111 SW 2nd Ave, OR

Job Type

Regular

Job Number

2024-00276

Bureau

Portland Police Bureau

Opening Date

03/18/2024

Closing Date

6/24/2024 11:59 PM Pacific

Description
Benefits
Questions

The Position

Are you interested in criminal justice? Do you enjoy working in fast-paced environments and pride yourself on your excellent customer service?

You may be the Police Desk Clerk we are looking for!

About the Position:

Job Appointment: Full Time, Regular

Work Schedule: Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays in addition to emergency response. All Police Desk Clerks will work 4 days a week - 10 hour shifts (with 3 days off).

Work Location: Current vacancies exist at the Central Precinct 1111 SW 2nd Ave Portland, OR.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Union Representation: This position is represented by DCTU. External applicants start at Entry rate. For more information on the union agreement please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements

Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.

Position Summary:

The City of Portland is currently seeking multiple Police Desk Clerks to join Portland Police Bureau. Police Desk Clerks assist sworn members of the Bureau by accessing and supplying confidential information and providing administrative support. Police Desk Clerks also assist the public both in person and via phone while remaining calm and providing excellent customer service. Situations may arise that are tense and de-escalation techniques are an essential function of the role. This essential classification requires a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be done on site.

Graduating high school seniors or GED candidates are encouraged to apply for this opportunity.

As a Police Desk Clerk, you will:

Provide extensive customer service to a variety of internal and external stakeholders with integrity and honesty; many of the contacts are sensitive, stressful, and confidential in nature.
Assist sworn PPB members by accessing and supplying confidential information and administrative support utilizing RegJIN, LEDS, and other internal program systems.
Perform multiple tasks and administrative support while dealing with frequent interruptions.
Respond to inquiries and complaints both in person and over the phone.
Access a variety of computer systems to provide support to officers and the public.
Research, retrieve and report information as needed.
Carry out individual responsibilities with initiative, independence, and sound judgement.

Who you are:

Excellent Communicator: You are an effective communicator.
Organized: You can work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.
Punctual: You are reliable and punctual to regular work attendance.
Empathetic: You can understand diverse perspectives and bring empathy within your work and communication style.

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We'll be talking about this position’s duties and responsibilities, day to day, review the job announcement, how to apply, and answer questions you have about the position.

To Be Determined - we will notify all applicants regarding the information session. Or, you can email karen.ehn@portlandoregon.gov to receive an emailed notification of date(s) and times.

Have a Question?

Contact Information

Karen Ehn, Recruiter

Bureau of Human Resources

karen.ehn@portlandoregon.gov

To Qualify

The following minimum qualifications are required for this position:

Ability to diffuse situations and resolving conflicts with difficult customers.
Experience using multiple computer applications and databases to maintain files and research information.
Ability to navigate and provide services to customer who may be distraught or upset.
Experience communicating effectively in writing, over the phone, and in-person to provide accurate and detailed information to both internal and external stakeholders.
Ability to work and adapt in an environment with changing priorities and frequent interruptions, and to be able to assess a situation using independent judgement.
Ability to learn rules, regulations, and/or procedures to properly inform officers and the public.

Applicants must also:

Be able to successfully pass an in-depth background investigation.
Be able to work any shift including days, evenings, nights, weekends, and holidays.

The Recruitment Process

Step 1: Apply online between 3/18/2024-6/24/2024

Required Application Materials:

Resume
Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips

Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
Your résumé should support the details described in your responses to the supplemental questions.
Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Every Two Weeks

An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.

Step 3: Establishment of Eligible List: Every Two Weeks

Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
1st Eligible List established the week of 04/01/2024
2nd Eligible list established the week of 04/15/2024

Step 4: Selection (Interview): ongoing during recruitment

Hiring bureau will review and select candidates for an interview.
Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Contingent Offer of Employment: TBD

Applicants who successfully pass the oral interview will receive a conditional offer for current/future vacancies which will advance you to the background investigation step.

Step 6: Background Investigation: TBD

Background Investigations for this position typically take 2-6 months to complete so you will want to plan accordingly.

The information that will be required when you complete the Personal History Statement includes:

Employment Information (past 10 years or back to age 17)
Residential Information (past 10 years or back to age 17)
Financial Information
References (8 without using the same people as coworker or supervisor references)
Family Member Information
Driving History
Past/Present Drug Use and/or Controlled Substances
Criminal History

Step 7: Start Date: TBD
A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

Veteran Preference
ADA, Pregnancy, and Religious Accommodations
Work Status
Equal Employment Opportunity

An Equal Opportunity / Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

Health Care (Medical, Vision and Dental)
Carrot Fertility
Wellness Benefits
Life Insurance
Short- and Long-term disability coverage to eligible employees and their families.
Employee Assistance Plan
Flexible Spending Accounts
Retirement
Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
Family Medical Leave
City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.

The following supplemental questions are an important step to assist us in determining if you have the minimum qualifications to succeed in the posted vacancy.

Write specific and unique responses to each question. Answering "No", to any of the Yes/No questions or answering an essay question with the following "See resume", or entering "N/A" for any of the minimum qualifications listed in the "To Qualify" section may eliminate you from further consideration.

Note: If you are requesting veterans' preference, please be sure to upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.

Have you read and understood all the information listed above?

Yes
No - If you have any questions, please contact the recruiter on the announcement.

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)
My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.
You may release my application; I am waiving confidentiality.

04

The following are required for this position:
The ability to pass a comprehensive police background investigation.
The ability to work any shift including days, evenings, nights, weekends, and holidays.

Are you able to meet these requirements listed above?
Yes
No

05

Provide a detailed example(s) of your experience diffusing situations and resolving conflicts with difficult customers.