Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users.

• Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.

• Analyzes performance indicators such as number of transactions per second, response time, and number of programs being processed to ensure systems are operating efficiently.

• Studies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.

• Provides recommendations on short term systems projects/plans.

• Prepares operational forecasts and requirements for data

• processing, systems development, and communications.

• Oversees the conduct of feasibility studies for systems improvement and the preparation of systems project proposals.

• Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.

• Monitors and supports the complex information technology and systems infrastructures.

• Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.

• Troubleshoots and resolves unique or complex problems in an efficient manner.

• Performs root cause analysis and diagnostics on the more unique or complex production systems.

• Administers and runs complex tests on operating system and related software.

• Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.

Minimum Qualifications

• Bachelor’s Degree in IT, Computer Science or a related field preferred, or equivalent relevant experience.

• 4-6 years of experience in Information Technology with 0-2 years of experience managing IT staff.

Clearance Requirements

• Active TS/SCI w/ Full Scope Poly clearance level required.

Other Job Specific Skills

• Must have strong communication skills and be able to effectively communicate technical issues.

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.

• Ability to get team members to work together to accomplish tasks.

• Stays up to date technically and applies new knowledge to job.

• Ability to think long-term and establish achievable action plans.

• Actively looks for ways to help people in the most efficient manner.

• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Understands the implications of new information for both current and future problem-solving and decision-making.