Soft Service Manager

Job ID

167371

Posted

14-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Suzhou - Jiangsu - China

About the Role:

As a CBRE Office Manager, you will be responsible for the oversight of activities related to office services operations.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function, or individual contributor.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Manage record keeping system. Ensure electronic and hard copy files are maintained under company policies and procedures. Review annual destruction eligibility reports and destroy files that are past retention period.

• Administer office on-boarding process. This includes new employee orientation, training, equipment, and software ordering.

• Coordinate office activities relating to philanthropy, sustainability, and client/employee events.

• Assist with the assessment and execution of technology and training needs.

• Maintain vendor relationships. Plan and supervise process improvement initiatives and act as a liaison to vendors, staff, and regional leadership.

• Learn and work in multiple technical software platforms and applications.

• Answer common inquiries or complaints from clients, co-workers, and supervisors. Collaborate with other departments.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. Instead of a degree, a combination of experience and education will be considered. Previous supervisory experience required.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information. Convey performance expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)